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Where do my items get sent from?

Our online head office is located just 40 minutes north of the Wellington CBD in Trentham. 

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Do you have a brick and mortar store?

Not yet, but one day we would love to set up a store for easy accessibility for the locals. Our products are currently only available online or at selected markets around the Wellington Region.

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When is your next market?

We love attending local markets, and we have just finished our summer 2016/17season. We don't have any markets planned at the moment for the Winter 2017 season, however if you want to hear about any future markets we will be attending, please join our Facebook and Instagram pages or visit our blog for announcements. 

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Does the Index Collection post internationally?

We currently post nationally within New Zealand but if you would like to purchase something and you're not living in New Zealand we would be more than happy to get a international shipping quote for you. To find out more email us hello@theindexcollection.com

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What happens if I make a mistake ordering?

Mistakes happen! So as soon as you identify that you have made a mistake, please immediately contact us so we can help rectify the problem. If you have made a mistake using your credit card during payment, please contact your bank immediately. Unfortunately we hold no responsibility for incorrect details that you use during transaction as this is completely out of our control. We are happy to help resolve the problem and to come to an amicable resolution. If you have accidentally put in a wrong or incorrect address or phone number, let us know immediately so we can change the appropriate details prior to posting.

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How long will it take to get my purchase?

We like to process all of our online orders within 1–3 working days of receiving payment and we allow a further 1-2 working days for delivery. Some orders may be delayed depending on postal services in your area, please allow extra time for rural deliveries. We use NZ Couriers with signatures required. Should you request in your shipping instructions to not have a signature required for delivery, please note that we are not accountable for any lost or stolen orders and that your order will not be covered by insurance.

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I would like to purchase an item urgently, is this possible?

If you require express delivery please email hello@theindexcollection.com with the subject heading express delivery required or send us a message on facebook before purchasing, we will give you pricing for our express delivery service. As we do not organise quotes or send out packages on the weekend, we may not be able to get purchases to you by your required time frame, however we will try our best!

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How do I care for my scarf?

All of our scarves purchased on our website should be washed by hand and laid flat to dry. Avoid contact with abrasive materials such as valcro and zips as this can cause our scarves to snag. Our scarves are delicate and must be handled with care. You can find out more on our Product Care and Sizing link. You can also find this link at the bottom of our website.

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How do I care for my Jewellery?

We have some great tips on caring for your Jewellery. Check out our Product Care and Sizing link.

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Would you like to sell my product on your online store?

We always love to hear from new and emerging designers. If you have something cool you think we should know about at The Index Collection, feel free to get in contact. Email us hello@theindexcollection.com.

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Can I return my item?

We offer returns within 14 days with the exception of earrings (for hygiene reasons). The purchaser must cover all postal costs involved with any returns or exchanges. So we do ask you to choose carefully and to read the descriptions and Product Care and Sizing guidelines provided on our website.

You can also find out more about our Returns Policy using the link provided. You can also find this link at the bottom of our website.

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My item is defective – what do I do?

We make sure that every product that leaves our care is in perfect condition. If your item is defective please let us know within five days of receiving your item with a brief explanation to hello@theindexcollection.com with the subject heading Wrong or Faulty Item. Please read through our Wrong or Faulty Items section under the Returns Policy for further details.

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Why do you not offer returns on earrings?

We do not sell earrings that have been tried on due to hygiene reasons. If your earrings are faulty we will exchange or refund your earrings under the guidelines specified on our Returns Policy.

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How do I know my private information is kept safe?

The Index Collection will only use your information to process your order, we do not keep any private information unless you have signed up to our online services. We do not sell, or provide your private information to anyone. Our online store is powered by and protected by Shopify. To find out more please read our Privacy Policy.